Shipping Policy

Wild Horizon delivers orders throughout Australia.

Order Processing

We aim to process and dispatch orders as quickly as possible after payment has been received.

Processing times may vary depending on the product, stock availability and whether an item is dispatched directly by one of our suppliers.

If there is an unexpected delay with your order, we will contact you using the details provided at checkout.

Shipping & Delivery

Shipping costs and available delivery options will be displayed at checkout where applicable.

Orders may be delivered using Australia Post or another suitable courier service depending on the size, weight, destination and location of the item.

Some orders containing multiple products may arrive in separate deliveries.

Delivery times shown or provided are estimates only. Once an order has been dispatched, actual delivery times may be affected by the carrier, destination, regional or remote location, peak periods and circumstances outside our reasonable control.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Some courier services cannot deliver to PO Boxes or Parcel Lockers. Where this applies, we may contact you to request an alternative street address before dispatch.

If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery could not be completed, additional delivery charges may apply before the order is resent.

Authority to Leave

Depending on the carrier and delivery service used, a parcel may be eligible for Authority to Leave.

Where a parcel is left in accordance with the customer's delivery instructions or the carrier's applicable delivery process, responsibility for the parcel may pass to the customer upon delivery, subject to applicable Australian Consumer Law.

Delayed or Missing Deliveries

If your tracking information shows an unexpected delay or you believe your parcel may be missing, please contact us at wildhorizonau@gmail.com.

We will assist you in investigating the delivery with the relevant carrier.

Damaged Deliveries

If an order arrives damaged, please contact us as soon as possible at wildhorizonau@gmail.com with your order details and, where possible, photographs of the item and packaging.

Please refer to our Returns & Refunds Policy for further information.

Contact

For questions about shipping or delivery, please contact:

Wild Horizon
NSW, Australia
Email: wildhorizonau@gmail.com