Returns & Refunds Policy

We want you to be happy with your purchase from Wild Horizon. Please read the information below regarding returns, exchanges, faulty items and refunds.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that the item:

• is unused and in its original condition;

• has all original tags and packaging; and

• is accompanied by proof of purchase.

To request a return, please contact us at wildhorizonau@gmail.com before sending your item back.

Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, return shipping costs are the responsibility of the customer.

Original shipping charges are not refundable for change-of-mind returns.

Items returned without first contacting us may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty or you have received the wrong item, please contact us as soon as possible at wildhorizonau@gmail.com, including your order details and photographs where appropriate.

We will assess the issue and work with you to provide an appropriate remedy.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

Exceptions and Non-Returnable Items

We do not accept change-of-mind returns for:

• personalised or custom-made products;

• gift cards; or

• items that have been used, damaged after delivery or are not returned in their original condition.

Sale or clearance items may also be excluded from change-of-mind returns where this is clearly stated at the time of purchase.

These exclusions do not apply where you are entitled to a remedy under the Australian Consumer Law, including where an item is faulty, not as described or otherwise fails to meet a consumer guarantee.

Exchanges

If you would like a different item, please contact us at wildhorizonau@gmail.com.

Where a change-of-mind return is accepted, the simplest option may be to return the original item and place a new order for the replacement item.

Your rights in relation to faulty or non-compliant products are unaffected.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been approved.

Approved refunds will generally be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Please contact us at wildhorizonau@gmail.com if you believe there is an issue with your refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Contact Us

For questions about returns, refunds or exchanges, please contact:

Wild Horizon
Operated by D Gawthorne & RA Gawthorne
NSW, Australia
Email: wildhorizonau@gmail.com